Refund Policy

We want every customer to be satisfied with their purchase. You may request a refund under the following circumstances:

• Order not started: If your order has not yet been processed or started by our delivery team, you are eligible for a full refund.
• Service cannot be delivered: If we are unable to deliver the service you purchased due to technical limitations, platform restrictions, or other issues on our end, you will receive a full refund.
• Duplicate payments: If you were accidentally charged twice for the same order, the duplicate payment is fully eligible for a refund.

To be eligible for a refund, you must submit your request within 7 days of the original purchase date.

Refunds will not be issued in the following situations:

• Completed orders: Once an order has been fully delivered, it is considered complete and is non-refundable.
• Partially delivered orders: If a portion of the service has already been delivered, only a partial refund may be considered for the undelivered portion, at our sole discretion.
• Customer mistakes: Errors made by the customer, such as providing a wrong username, incorrect profile links, or selecting the wrong service package, are not eligible for a refund. Please double-check all order details before confirming your purchase.
• Platform algorithm changes: Changes in social media platform algorithms, account suspensions, or actions taken by third-party platforms (e.g., Instagram, TikTok, YouTube, Facebook) are beyond our control and do not qualify for a refund.
• Violation of platform terms: If your account is penalized, shadowbanned, or restricted due to violations of the platform's terms of service, we are not responsible and no refund will be issued.

Please read the following important information regarding service delivery:

• Delivery estimates: All delivery times listed on our website are estimates only. Actual delivery times may vary depending on order volume, platform conditions, and other external factors.
• Delays are not grounds for refund: Delays in delivery do not automatically qualify you for a refund. We reserve the right to adjust delivery timelines as needed to ensure quality service.
• Results may vary: The effectiveness and results of our services may vary depending on your account status, content quality, niche, and current platform conditions. We do not guarantee specific outcomes such as virality, monetization approval, or brand partnerships.

To request a refund, please follow these steps:

1. Contact our support team at support@socialrisehub.com or through our website's contact form.
2. Include your order number and the email address used to place the order.
3. Provide a clear and detailed reason for your refund request.
4. Our team will review your request individually and respond within 2-3 business days.

Incomplete or inaccurate refund requests may be delayed or denied. We appreciate your patience and cooperation during the review process.

Once your refund is approved, please note the following timelines:

• Standard processing: Approved refunds are typically processed within 5-10 business days.
• Payment provider delays: The actual time for the refund to appear in your account may vary depending on your payment provider (e.g., Stripe, PayPal, credit card issuer) and financial institution.
• Original payment method: Refunds are always issued to the original payment method used at checkout. We cannot issue refunds to different accounts or payment methods.

If you do not see your refund after 10 business days, please contact your payment provider directly, or reach out to our support team for assistance.

We strongly encourage all customers to contact our support team before initiating a chargeback with their bank or credit card provider. In most cases, we can resolve issues faster and more efficiently through direct communication.

Please be aware that:

• Fraudulent chargebacks: Initiating a chargeback without first contacting us, or filing a fraudulent or abusive chargeback, may result in permanent account restrictions and disqualification from future orders.
• Dispute resolution: We reserve the right to dispute illegitimate chargebacks and provide evidence of service delivery to the relevant payment processor.

Social Rise Hub reserves the right to modify, update, or replace this Refund Policy at any time, at our sole discretion. Changes become effective immediately upon publication on this page.

We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the revised Refund Policy.

For significant changes, we will make reasonable efforts to notify customers via email or a prominent notice on our website.

If you have any questions, concerns, or refund requests, please do not hesitate to reach out to us:

Our support team is available to assist you and aims to respond to all inquiries within 24 hours during business days.